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Support & Troubleshooting
Are you a MANTECH customer? Have questions about your analyzer's hardware, software, application, etc.? Look no further...
Applications
- Why is the pH electrode slope and measuring characteristics different for higher pH values, for ex pH 13?
- What is the shelf life of MANTECH turbidity standards?
- Why does my fluoride method require a multi-line calibration?
- Why does my turbidity method require a multi-line calibration?
- What should I do if my titration standard is measuring too high or too low?
- Are BOD results affected by atmospheric pressure changes?
- How do I prepare liquid ATU from the reagent powder?
Hardware (autosamplers, pumps, burets, etc.)
- How do I retrieve calibration records from my YSI 4010 MultiLab IDS meter?
- I'm having troubles connecting my MiniHub™ interface. Is there a way to reset it?
- My DO meter isn’t communicating to BOD Pro Software™. Is there a way to reset it?
- How do I change the buret IP address?
- I'm having troubles connecting my MiniHub. Is there a way to reset it to factory settings?
- How do I prepare my pH electrode for long-term storage or shipping?
- How to retrieve cell constant from consort conductivity meter?
- Why is there liquid leaking from my TitraSip™ system?
- How do I clean my conductivity probe?
- How do I clean my colour flow cell?
- How do I replace the membrane of my ammonia ion selective electrode (ISE)?
- How do I store my MANTECH Electrodes?
- How do I remove my electrode for maintenance?
- Why do I experience communication issues with IntelliDose™ (metering pump) after using prime button on pump?
- AM73, AM122, and AM197 Troubleshooting
MANTECH Pro Software™
- How do I calibrate the temperature probe in MANTECH Pro software?
- How do I create a shortcut button in MANTECH Pro software?
- How do I calibrate the flowrate of an IntelliDose™ (metering pump) in MANTECH Pro software?
- How do I calibrate the flowrate of an IntelliPump™ (peristaltic pump) in MANTECH Pro Software™?
- How to perform a meter calibration for conductivity?
- How many cables and what kind are required to connect and MT30 system to the computer?
- Is PC-Titrate software compatible with Windows 10 or Windows 11 Pro OS?
- How to add gran alkalinity method to MANTECH Pro Software™?
BOD Pro Software™
- Where do I change the sample editing and re-read settings in BOD Pro software?
- How do I manually enter DO and temperature readings in BOD Pro software?
- How do I setup a run in BOD Pro Software™ in which a bottle was pre-filled with dilution water or seed?
- How to setup DO stability settings in BOD Pro Software™?
- What does Toxicity or Percent Variation Permitted mean in BOD Pro?
- Is PC-BOD software compatible with Windows 10 or 11 Pro OS?
- How do you calculate seed correction and BOD?
PeCOD®
- What do the error codes displayed on the PeCOD® analyzer mean?
- How do I edit the passing criteria for a QC Regime in MANTECH Pro Software™?
- How do I edit PeCOD® Parameters in MANTECH Pro Software™?
- What is a QC Check in the PeCOD® calibration?
- What does the Class 3B warning label on the PeCOD® COD Analyzer head mean?
- What is MANTECH's recommended passing criteria for the M value, C value, and I term when calibrating?
- How do I change the C value settings in MANTECH Pro Software™ and PeCOD Pro?
- Why did my PeCOD® calibration fail?
- How do I change the number of calibrations and QC checks the PeCOD® does during each QC regime?
- Why does my PeCOD® plot more than one curve during calibration and sample analysis?
- How do I replace the sensor in my PeCOD® Analyzer?
- Why does KHP measure high on PeCOD®?
- What are the reasons for differences between the PeCOD® COD and Dichromate COD results in some cases?
- Why did the PeCOD® solutions change?
- What is the difference between the previous PeCOD® solutions and the Just Add Water solutions?
- How do I store my PeCOD® electrode block?