Hardware (autosamplers, pumps, burets, etc.)
      Back to home
      1. Help Center
      2. Support & Troubleshooting
      3. Hardware (autosamplers, pumps, burets, etc.)

      Why do I experience communication issues with IntelliDose™ (metering pump) after using prime button on pump?

      Typical error to appear is 'Communication error! Cannot synchronize computer and drive baud rates'.

      Think of the pump have two modes, where:
      1. When powering the pump ON the first time, the pump is in Auto mode.
      2. When the Prime button on the pump is used (or pressed by accident), it switches the pump into Manual mode.
        1. Even though turning off the prime button stops the pump, the mode is still set to Manual.

      Therefore, power-cycle the pump to regain automation control.

      Need assistance? Contact our technical support team here.