Help Center

Back to home

Help Center

Support & Troubleshooting

Support & Troubleshooting

Are you a MANTECH customer? Have questions about your analyzer's hardware, software, application, etc.? Look no further...

Applications

Why is the pH electrode slope and measuring characteristics different for higher pH values, for ex pH 13?

What is the shelf life of MANTECH turbidity standards?

Why does my fluoride method require a multi-line calibration?

Why does my turbidity method require a multi-line calibration?

What should I do if my titration standard is measuring too high or too low?

Are BOD results affected by atmospheric pressure changes?

How do I prepare liquid ATU from the reagent powder?

See more

Hardware (autosamplers, pumps, burets, etc.)

How do I retrieve calibration records from my YSI 4010 MultiLab IDS meter?

I'm having troubles connecting my MiniHub™ interface. Is there a way to reset it?

My DO meter isn’t communicating to BOD Pro Software™. Is there a way to reset it?

How do I change the buret IP address?

I'm having troubles connecting my MiniHub. Is there a way to reset it to factory settings?

How do I prepare my pH electrode for long-term storage or shipping?

How to retrieve cell constant from consort conductivity meter?

Why is there liquid leaking from my TitraSip™ system?

How do I clean my conductivity probe?

How do I clean my colour flow cell?

How do I replace the membrane of my ammonia ion selective electrode (ISE)?

How do I store my MANTECH Electrodes?

How do I remove my electrode for maintenance?

Why do I experience communication issues with IntelliDose™ (metering pump) after using prime button on pump?

See more

MANTECH Pro Software™

How to perform a meter calibration for conductivity?

How many cables and what kind are required to connect and MT30 system to the computer?

Is PC-Titrate software compatible with Windows 10 or Windows 11 Pro OS?

How to add gran alkalinity method to MANTECH Pro Software™?

How do I calibrate the temperature probe in MANTECH Pro software?

How do I create a shortcut button in MANTECH Pro software?

How do I calibrate the flowrate of an IntelliDose™ (metering pump) in MANTECH Pro software?

How do I calibrate the flowrate of an IntelliPump™ (peristaltic pump) in MANTECH Pro Software™?

See more

BOD Pro Software™

Is PC-BOD software compatible with Windows 10 or 11 Pro OS?

How do you calculate seed correction and BOD?

Where do I change the sample editing and re-read settings in BOD Pro software?

How do I manually enter DO and temperature readings in BOD Pro software?

How do I setup a run in BOD Pro Software™ in which a bottle was pre-filled with dilution water or seed?

How to setup DO stability settings in BOD Pro Software™?

What does Toxicity or Percent Variation Permitted mean in BOD Pro?

See more

PeCOD®

What do the error codes displayed on the PeCOD® analyzer mean?

How do I edit the passing criteria for a QC Regime in MANTECH Pro Software™?

How do I edit PeCOD® Parameters in MANTECH Pro Software™?

What is a QC Check in the PeCOD® calibration?

What does the Class 3B warning label on the PeCOD® COD Analyzer head mean?

What is MANTECH's recommended passing criteria for the M value, C value, and I term when calibrating?

How do I change the C value settings in MANTECH Pro Software™ and PeCOD Pro?

Why did my PeCOD® calibration fail?

How do I change the number of calibrations and QC checks the PeCOD® does during each QC regime?

Why does my PeCOD® plot more than one curve during calibration and sample analysis?

How do I replace the sensor in my PeCOD® Analyzer?

Why does KHP measure high on PeCOD®?

What are the reasons for differences between the PeCOD® COD and Dichromate COD results in some cases?

Why did the PeCOD® solutions change?

What is the difference between the previous PeCOD® solutions and the Just Add Water solutions?

How do I store my PeCOD® electrode block?

See more